Policy version: 2026-07-13

Refund & Cancellation Policy

Last Updated: July 2026 — Effective immediately

We want you to feel good about the purchase. Here's exactly what we will and won't refund, in plain language. If anything is unclear, file a request and we'll work with you.

1. Refund windows by plan

One-time unlock (single report): refundable within 7 days of purchase. The PDF, the email copy, and the in-chat report are all delivered automatically the moment payment succeeds — so we look at usage (rounds consumed beyond the free trial) the same way we do for the Monthly plan, not at whether the PDF was opened or downloaded. Refund window: 7 days.
Monthly subscription: prorated refund within 7 days of the most recent charge, less usage (rounds used beyond the free trial).
Annual subscription: prorated refund within 30 days of the most recent charge, less usage.

2. What is not refundable

Orders older than the windows above, except as required by EU/UK consumer law.
Accounts closed for Terms of Service violations (chargebacks, abuse, fraud).

3. How to file a refund request

Sign in and go to your profile → Account & security → Request a refund. Pick the order, briefly tell us why, and submit. We review every request within 1–3 business days. Approved refunds are returned to the original payment method (Stripe typically settles in 5–10 business days).

4. Cancellations

Monthly and annual plans can be canceled any time from your profile. You'll keep paid access until the end of the current billing period. We don't issue partial refunds for time not used.

5. Chargebacks

Please contact us first — we're reasonable. Fraudulent chargebacks will be contested with our delivery logs.