HELP · Center

How can we help?

Quick answers to the most common questions. Can't find what you need? [email protected] and we'll get back within 1 business day. [email protected].

Still need help?

Our human team reads every email. Average response time: under 4 business hours.

Using the AI chat

How many free messages do I get?
You get 3 free messages in your first session — enough for the AI to understand your situation. After that, you'll need to unlock one of the paid plans to keep the conversation going.
How long does the AI take to reply?
Most replies arrive in 3–8 seconds. During peak hours, allow up to 20 seconds. The reply is delivered as a single block (not streamed token-by-token), so you'll see the full answer at once.
Can I get a copy of my conversation?
Yes. Go to Profile → Account & security → Export my data. You'll get a JSON file with every conversation, message, order, and refund record.
Can I undo or regenerate an AI reply?
Yes. Hover the bottom-right of any AI message to find Copy, Helpful / Not helpful, and (for the most recent reply) Regenerate.
Where did my previous chats go?
Open the History button (top-right of the chat) to switch between your recent sessions. They're saved indefinitely to your account.

What's the difference between the three plans?
See the full pricing page for a side-by-side. Short version: Single = one session, Monthly = 30 days unlimited, Annual = 365 days + 1 human coach call per quarter.
What payment methods do you accept?
We accept all major credit and debit cards via Stripe. Apple Pay and Google Pay are also supported in supported browsers.
Will I be charged tax / VAT?
Stripe automatically adds VAT for EU/UK customers at checkout, GST for AU/NZ, and sales tax for US states where required. The amount you see at checkout is final.
Why did my payment fail?
Most declines are triggered by your bank's fraud filter on a new merchant. Try a different card, or contact your bank to whitelist 'stripe.com'. If it persists, email support.
Do you offer a free trial?
The first 3 messages of your first session are free. That counts as a trial — you can decide whether to unlock after seeing the AI's quality.
Can I get it for free via an invite?
Yes. When a paying customer shares their invite link (look for the “Share your win” card on their profile), the invite code rides along on the URL. If you sign up through that link, you still start with the standard 3 free messages — and the referrer earns a commission when (and only when) you later upgrade. We don't discount or waive paid plans via invite; the free 3-message trial is already the invite hook. See Earn for the full affiliate mechanics.

How do I request a refund?
Sign in → Profile → Account & security → Request a refund. Pick the order, briefly tell us why, and submit. We review every request within 1–3 business days. See our full refund policy.
Can I cancel my subscription?
Yes, any time. From your profile, click 'Cancel subscription' on the active plan. You'll keep paid access until the end of the current billing period.
What's your money-back guarantee?
Refund windows by plan: Monthly — 7 days from the most recent charge (prorated, less usage); Annual — 30 days (prorated); One-time unlock — 7 days (no download gate — usage-based, same as Monthly, because the PDF and chat unlock are delivered the moment payment succeeds). See the full refund policy for exclusions and how to file.
What if I just got charged and don't want to be?
Email [email protected] within 24 hours of the charge with the order ID, and we'll cancel + refund without making you go through the form.
Are one-time unlocks refundable?
Yes — within 7 days of purchase. We don't gate refunds on whether the PDF was opened or downloaded, because the PDF, the email copy, and the in-chat report are all delivered automatically the moment payment succeeds — the value you'd be "keeping back" doesn't exist. Instead, we look at usage (rounds consumed beyond the free trial), the same way we do for Monthly. See the full refund policy for how to file.

How do I sign in if I only used an email code?
Open the login page, type the same email, and request a new 6-digit code. The codes are valid for 10 minutes and emailed to you instantly.
Can I set a password?
Yes — Profile → Account & security → Set / change password. After that, you can log in with either your email code or the password.
I lost access to my email. How do I get back in?
Email [email protected] from the same address you originally used. We'll verify ownership and help you recover the account.
How do I delete my account?
Profile → Account & security → Close account. Type DELETE to confirm. Your data is anonymized immediately and hard-purged after 30 days.
Can I export my data before deleting?
Yes — the same Profile page has an 'Export my data' button that downloads a JSON archive of your conversations, orders, and refund history.

Do you train AI models on my conversations?
No. You are opted out by default. No model training set ever sees your session. See our Privacy Policy for the full data-handling details.
Where is my data stored?
Your data is stored in our managed cloud database with encryption at rest and in transit. Conversations, orders, and generated PDFs are kept for as long as your account is active. You can export or delete your data at any time from Profile → Account & security.
Do you sell my data?
Never. We don't sell, share, or rent user data. Period.
Is the magic-code email link one-click login?
Yes — every email we send includes a one-click sign-in link as well as the 6-digit code, so you can choose the path that feels most comfortable.

Our human team reads every email. Average response time: under 4 business hours.